Frequently Asked Questions

Our team is a full-service plumbing company, which means you can turn to us for all kinds of projects. Common services include general repairs, drain cleaning, water heater installations and replacements, sewer line services, leak detection, and complete plumbing installations for homes and businesses. Our team is well-equipped to handle even the largest commercial jobs, as well as household plumbing projects.

We proudly serve customers in and around the greater Wilmington area, including New Hanover County and parts of Brunswick County and Pender County. The cities and towns we serve include Wilmington, Carolina Beach, Wrightsville Beach, Castle Hayne, Kure Beach, Leland, and Hampstead, North Carolina.

Yes. We are a North Carolina Unlimited Licensed Plumber, which means we are authorized to work on all kinds of plumbing, including residential, commercial, and industrial systems.

Yes – we offer 24/7 service for urgent situations. Our team takes emergency calls after 5:00 PM on weekdays, as well as all day on the weekends, for urgent problems like broken pipes and major leaks.

Our regular office hours are from 8:30 AM to 5:00 PM Monday through Friday. Emergency services are available outside of these hours.

You can schedule services by calling our office at (910) 616-3238 or by filling out our online contact form.

Yes, we offer an excellent plumbing warranty that includes a one-year workmanship and one-year parts (depending on the manufacturer) guarantee. Many bigger items, such as water heaters, come with a longer warranty on the tank – we will discuss the specifics of any warranties prior to your service.

We are a long-standing, trusted, locally-owned and operated company with over 35 years of experience. We take great pride in being family-owned and providing reasonable pricing, quality workmanship, and personalized, professional service. We also invest in ongoing training and the latest equipment, which has given us a reputation for handling projects that other plumbing companies can’t. Our commitment to excellence is reflected in our hundreds of reviews from happy customers and our 4.9-star rating.

Slow drains in the sinks, tubs, or showers, gurgling noises when you use water, or persistent, unpleasant odors emanating from the drains indicate that it is time to schedule a drain cleaning service.

Yes, we are prepared to help you deal with everything from a simple clog in one drain to complex problems like blocked main sewer lines. We have the equipment and experience necessary to clear both residential and large-scale commercial blockages.

Hydro-Jetting is a powerful method of clearing blockages from drains and sewer lines. It uses a high-pressure jet of water to scour the inside of a pipe, and it is highly effective for tough clogs, heavy buildup like grease or scale, and stubborn sewer blockages.

Yes, we are equipped to diagnose, repair, and replace sewer lines that are damaged or that have collapsed. We always strive to provide the most cost-effective and reliable solution possible.

Yes, we can provide specialized commercial drain cleaning to help keep restaurant grease traps, industrial pipes, and large facility plumbing running smoothly.

A repair may be possible for small issues like a faulty thermostat or element, but if the water heater is over 10-12 years old, is leaking from the tank, or does not produce consistent hot water, replacement is often the best and most cost-effective choice.

We can install both standard tank-style water heaters (gas or electric) as well as tankless water heaters.

Common indicators include persistent leaks in multiple areas, consistently low water pressure, discolored water, or pipes that are made from outdated materials such as galvanized steel.